Terms & Conditions
All product guarantees are subject to the following terms and conditions: The product has been fitted/installed in a well ventilated room with appropriate air extraction, and in accordance with the appropriate fitting instructions, local bylaws, by a competent qualified bathroom installer and in line with general good plumbing practice; The product has been maintained and cared for in accordance with the instructions (including regular and appropriate cleaning); If any product has been modified, misused, neglected, wilfully or accidentally damaged; or if The Tile Company Ltd have not received payment in full; then the product guarantee is invalid.
The guarantee on all products is a minimum of 5 years from the date of supply from The Tile Company Ltd unless otherwise stated. The guarantee only covers the material structure of products and not serviceable parts that perish due to fair wear and tear.
For exclusions see warranty.
In the event of a guarantee claim, the liability of The Tile Company Ltd is limited to the product supplied and does not extend to consequential loss or damage arising from defective product. The guarantee applies to the original purchaser ONLY and is not transferable. This guarantee does not affect your statutory rights and is applicable in the UK Mainland and Republic of Ireland (exclusions apply, see webpage for details). All products installed in a commercial or rental property environment carry a 12 month guarantee.
The specifications and prices contained within this website are for information purposes only and, as our products are continually updated, are subject to change without prior notice. We cannot be held responsible for the use of incorrect dimensions shown for first fix without the actual products on site. All dimensions stated on this website are nominal and are subject to manufacturing tolerances. All prices include VAT at 20%.
For technical information and downloadable Data Sheets, please click here.
For product cleaning & maintenance information, please click here.
‡ ‡ Pre Filled Electric Radiator Production Item – All these production items are specially produced in our UK factory and have a production/despatch time of approx. 3-5 working days. These items cannot be cancelled or returned after production has commenced.
MEASUREMENTS AND SPECIFICATIONS (a) Goods are warranted to accord with the normal limit of industrial quality and all specifications, weights and measurements are subject to small variations and normal manufacturing tolerances. Goods delivered may show slight variations in substance, performance, colour, shade or dimensions, and quotations are given on the understanding that any unavoidable degree of variation will be accepted. (b)All other warranties or conditions as to the quality, description or fitness for a particular purpose expressed or implied are excluded except those conditions or warranties which are necessarily implied by statute in the case of consumer sales.
NOTIFICATION OF LOSS OR DAMAGE SHORTAGES (a) The Company shall not be liable for the supply of damaged Goods or the loss or non-delivery of the whole or any part of the consignment of Goods unless the Company receives notification in writing of the damage, loss or non-delivery within forty-eight hours of the date of supply. (b) All Goods must be inspected by the Buyer at the time of delivery, to ensure that the Goods are as ordered, suitable for the purpose required, and in good condition. (c) On discovering any defects in the Goods the Buyer shall immediately give written notice to the Company and enable the Company to investigate fully the complaint before the remainder of the consignment is used or returned, and the Company shall be under no liability until this procedure has been carried out. (d) The Company shall not be liable for any claims made in respect of costs incurred by the Buyer or any third party in replacing or refixing damaged or faulty Goods, or making good any other consequential damage. The Company’s liability shall be limited to replacing damaged or faulty Goods in accordance with the manufacturers guarantee.
WARRANTIES AND CONDITIONS (a) The Company shall be under no liability for any loss, damage or personal injury howsoever incurred which arises in respect of the Buyer’s liability to any third party. (b) Where manufacturers or suppliers of Goods have limited their liability in respect thereof, or in respect of any liability direct or indirect in connection therewith, and such limitation has been advertised or announced in trade literature, or has otherwise been deemed to have come to the Buyer’s notice whether generally or specifically, the same limitations shall apply to the Company’s liability on the sale of those Goods, and such limited liability shall be in lieu of all other conditions or warranties express implied or statutory, which are hereby expressly excluded. (c) The Company’s liability for any and all direct loss or damage of any kind resulting from defects in the goods supplied or any other cause shall be limited to an amount equal to the purchase price of the quantity of the Goods in respect of or in relation to which such loss or damage is claimed. Subject as aforesaid the Company shall be under no liability in contract or in tort for any loss or damage or personal injury arising directly or indirectly out of the supply or use of the Goods. (d) In the case of failure in service of the Goods, notification shall be made in writing to the Company within fourteen days and the failed goods made available for inspection by the Company or any person on its behalf. In the event of any Goods supplied by the Company being proved to be defective or failing in service, the Buyer shall be entitled only to such restitution as the Company may receive from the manufacturer and/or supplier to the Company. The Company shall have no other further liability in respect of direct, indirect or consequential loss, damage or personal injury sustained by the Buyer or any third party arising from or in connection with any defect, failure or inaccuracy. (e) The Company shall have the right to inspect and conduct its own tests upon Goods that are the subject of a damage or loss or quality claim, or have failed in service. (f) The right of the Buyer to set off the value of any shortage, defective goods or Goods not otherwise conforming to Contract shall be restricted to the specific invoice for the Goods in question, and shall not apply to the previous or future invoices. (g)Any agent or person holding himself out as an agent shall be responsible for payment in full for any and all Goods he personally removes from the Company’s premises, in the event of the Buyer not accepting liability for the said Goods.
INDEMNITY The Buyer shall indemnify the Company against all claims, in respect of all claims for loss, damage or injury incurred to any person, firm, company or property and against all actions, suits, claims, demands, charges or expenses in connection therewith for which the Company may become liable in respect of the Goods sold under Contract in the event that the loss, damage or injury shall have been occasioned otherwise than by the negligence of the Company.
TECHNICAL ADVICE AND INFORMATION The Company may at the request of the Buyer, without being under any obligation to do so, furnish technical advice concerning the suitability, installation and usage of the Goods and such assistance will be given to the best of the Company’s liability but this shall be on the express understanding that any such advice or assistance is given and accepted at the Buyer’s entire risk, and the Company shall not be liable for any loss, damage or personal injury or claims arising therefrom, from the Buyer or any third party.
DELIVERY INSTRUCTIONS (a) The Buyer shall indemnify the Company against all claims for damages and liability whatsoever arising out of compliances by the Company with the Buyer’s delivery instructions. Should the delivery vehicle be required to travel over private property, the Company cannot accept any claims as the result of this action. (b) Time shall not be the essence of the Contract. Any date or time for delivery named by the company is an estimate only, and the Company shall not be liable for the consequences of any delay howsoever such delay arises. (c) The Company reserves the right to deliver Goods by instalments and in such event each instalment shall be treated as a separate Contract save that the deliveries of further instalments may be withheld until Goods comprised in earlier instalments have been paid for in full.
UNLOADING OF GOODS The Buyer shall provide all necessary assistance, free of charge, to the Company in unloading and stacking Goods at the point of delivery. In all cases a signature ‘unexamined’ shall be deemed to be an unconditional acceptance of the Goods.